What's in this page?

Frequently Asked Questions (FAQ)
Warranty & Return Policies
What is Fayalab?
What is K&H?
What is Tinkering Activity?

Frequently Asked Questions (FAQ)​

Do you have customer service?​

You may reach a Customer Service Advisor at 09765132814, 09440664633 or 09796140874. For your convenience, Advisors are available from 9 a.m. to 5 p.m., five days a week. If you are on Facebook, you can send a message to our page. We’re here to help.

 

Do you have delivery service?

Yes, we have. Delivery service hours are available from 9:00 am to 4:00 pm. 

What about payment?

  • Cash On Delivery (COD) - Yangon
  • Bank transfer (Advanced) - the rest of Myanmar

I am interested in buying in large quantities.

For those who are interested in bulk order, we can offer you special price and free shipping.

  • Please email - sales@friendonlinestore.com
  • Please call -
    09765132814, 09440664633, 09796140874

Shipping

All orders ship from Friend Online Store office, Yangon, Myanmar. 

  1. Orders usually ship within 1-3 business days. Please check our ‘Same Day Shipping’ section for more detail.
  2. If you are in a hurry to get your parts, we will recommend you to use fast courier delivery service.
  3. Please note some rural areas may take additional time to deliver. From our experience, it could take up to 5 business days but no more than that.
  4. Please note your order could be suspended if delays are caused by bad weather, alien invasion (:D) or other disasters.

Same Day Delivery (Fast & Door 2 Door)

We guarantees to deliver your order the same day you place it if your order meets all the following criteria:

  1. To addresses in Yangon city.
  2. Make sure your order is placed before 2:00 PM, Myanmar Time.
  3. The day you place your order is a Business Day.
  4. All items are in-stock.
  5. Your order does not require any modification before it is able to ship.
Even if your order doesn’t meet the listed criteria, we could still manage to get it out the same day. Who knows? Fingers crossed.

Damaged in Shipment

Please email ‘Contact Us’ right away. Include a description of the damages and pictures of the damaged items/packaging. This information is very helpful to us in assessing how we package our orders and helps prevent similar problems in the future. Replacements will be arranged with Customer Service as needed.

I have this amazing project that I want to show you. Do you want to see it?

We would love to see it. You can submit a link to your project on our “Contact Us” page. Or call us if you want to. We will even consider posting your cool project on our website. After all, Arduino is an open source community. What are you waiting for? Do it! Do it now!

Warranty Policies (Fayalab's Arduino)

Brand Warranty

Fayalab’s Arduino board has brand warranty. If there’s a factory error in the board, you can exchange with a new one from the date of the sale within 30 days. Completely free of charge. (Note: Receipt is necessary.) It is a good quality product, so customer can use it for a long time and don’t have to worry about defect.

Replacement

Within thirty calendar days since the date you receive the product, we will provide you free of charge a replacement the same product or a latest product with equivalent performance after confirmed the defect by us. The replaced item becomes Friend Online Store’s property.

Replenishment

If you find out any missing parts of your products within seven calendar days since the date you receive the product, we will deliver you free of charge missing products or components after confirmed by us.

What is Fayalab?

Fayalab is a Taiwanese company which made good quality licensed Arduino microcontroller boards, starter kits, sensors, modules, and other accessories. They have Arduino boards like fayaduino Uno, fayaduino Nano, fayaduino Mega 2560, fayaduino Leonardo, and fayaduino bricknano. These Fayalab’s Arduino boards are all licensed products, and they work just like the original Italian Arduino board.

What is K&H?

Superior product design and good quality control have enabled K&H MFG. CO., LTD. to offer high-end educational products to the market since its founding in 1979, Taipei, Taiwan. With this unbeatable track record, K&H has earned the reputation as a manufacturing leader in the educational market in Taiwan. Their product lines have covered widely from breadboard, its accessories, and testing instruments to versatile electronic, electrical, and mechanical training equipment.

What is Tinkering Activity?

  • For hobbyists, makers, and students
  • Free to use our equipment
  • 3 activities / month
  • Accept up to 5 persons
  • Register through our Facebook Messenger or Website
    • Name, Phone, Email, ID
  • Get the information about tinkering activity from our Friend Online Store’s Facebook page or our website

I am a beginner. Can you help me?

Customer Service

Please call 09-796140874, 765132814, 440664633.
Advisors are available from 9 a.m. to 5 p.m.
Bring your product or project to our office if you want to. We will give you the best service.

What else can we do for you?

  • E-books, tutorial, example code, libraries
  • Datasheet, References
  • Free tinkering in our workshop
  • Fun and A Warmth Welcome
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